Privacy Policy
Effective Date: September 1, 2026
Karmaa Solar (“Karmaa Solar”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website karmaasolar.com (“Website”), contact us, request a consultation, submit an inquiry, or use our solar energy-related services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About Karmaa Solar
Karmaa Solar provides solar energy solutions including Solar EPC services, rooftop solar installation, operation and maintenance services, energy storage solutions, and related solar consultancy and project services.
Our services may be provided to residential, commercial, industrial, and other customers.
2. Information We Collect
We may collect information that you voluntarily provide to us when you interact with our Website or contact our team.
A. Personal Information
Depending on how you interact with us, we may collect:
- Full name
- Mobile number
- Email address
- Company or organization name
- Address or project location
- City and state
- Electricity consumption or energy requirements
- Information about your property or rooftop
- Details provided during a solar consultation
- Information submitted through contact or inquiry forms
- Any other information you voluntarily provide to us
Please do not submit sensitive personal information through the Website unless it is specifically required for providing our services.
B. Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website usage information
- Other technical information generated through normal website operation
This information may be collected through cookies, analytics tools, server logs, or similar technologies.
3. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Responding to your inquiries and requests
- Providing quotations and solar consultations
- Understanding your solar energy requirements
- Conducting site assessments and project discussions
- Providing information about our products and services
- Scheduling consultations, surveys, installations, or maintenance services
- Processing and managing customer relationships
- Providing after-sales and technical support
- Communicating with you regarding your project
- Improving our Website, services, and customer experience
- Understanding Website usage and performance
- Maintaining Website security
- Preventing fraud, misuse, or unauthorized activity
- Complying with applicable laws and legal obligations
- Sending relevant service-related communications
Where permitted by applicable law, we may also use your contact information to send information about our services, offers, or updates. You may opt out of promotional communications at any time.
4. Contact and Lead Information
If you submit an inquiry, request a callback, request a quotation, or contact Karmaa Solar through our Website, we may use the information you provide to contact you regarding your request.
For example, if you provide your name and phone number to request a solar consultation, our team may contact you by phone, SMS, WhatsApp, or email for the purpose of responding to your inquiry.
We do not consider such service-related communication to be promotional communication where it is necessary to respond to your request.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, understand Website traffic, remember preferences, and improve user experience.
Cookies may help us understand:
- Which pages are visited
- How visitors use our Website
- Whether our Website is functioning properly
- General traffic and performance patterns
- The effectiveness of marketing or advertising campaigns, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.
6. Analytics and Third-Party Services
We may use third-party services such as website analytics, advertising, communication, hosting, security, or customer-management tools.
These third-party providers may process certain information in accordance with their own privacy policies and applicable laws.
Depending on the tools implemented on the Website, such providers may include services such as:
- Google Analytics
- Google Ads
- Meta advertising or tracking technologies
- Website hosting and security providers
- CRM or lead-management platforms
- Email, SMS, or WhatsApp communication providers
The actual third-party services used by Karmaa Solar may change from time to time.
Where applicable, we encourage users to review the privacy policies of such third-party providers.
7. How We Share Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information when reasonably necessary with:
Service Providers
We may share information with trusted service providers who assist us with:
- Website hosting
- Website maintenance
- Analytics
- Lead management
- Customer relationship management
- Communication services
- IT and cybersecurity
- Marketing and advertising
- Payment or transaction-related services, where applicable
Such providers may process information only for purposes connected with their services to us.
Business and Project Partners
Where necessary to provide a requested solar solution or complete a project, relevant information may be shared with contractors, installation partners, technical service providers, equipment suppliers, or other project-related parties.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, legal process, court order, governmental request, or to protect our legal rights.
Business Transfers
If Karmaa Solar undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing requested services
- Managing customer and project relationships
- Maintaining business records
- Resolving disputes
- Enforcing agreements
- Meeting legal, regulatory, accounting, or reporting requirements
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal practices.
10. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about personal data held by us
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise a concern or complaint regarding the handling of your personal information
To exercise any applicable privacy rights, you may contact us using the details provided in the “Contact Us” section below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our Website and services are not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
12. External Links
Our Website may contain links to third-party websites, services, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Marketing Communications
If you provide your contact details to us, we may contact you regarding your inquiry, quotation, consultation, installation, maintenance, or other services you have requested.
Where permitted by law, we may also send promotional communications regarding our solar solutions, services, offers, or updates.
You can request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
Please note that even after opting out of promotional communications, we may continue sending essential service-related communications where necessary.
14. Third-Party Advertising
Where advertising or remarketing technologies are used on our Website, third-party advertising providers may collect information about your interaction with our Website through cookies or similar technologies.
This information may be used to measure advertising effectiveness or display relevant advertisements.
You may be able to manage certain advertising preferences through your browser, device settings, or the relevant third-party platform.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Effective Date.”
We encourage you to review this Privacy Policy periodically.
16. Consent
By using our Website or voluntarily submitting your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.
Where applicable law requires consent for a particular processing activity, we will seek such consent through an appropriate mechanism.
17. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Karmaa Solar
Address:
FF – 10 & 11, Earth Eon Complex,
Opp. Urmi School, Sama Savli Road,
Vadodara – 390002, Gujarat, India
Phone:
+91 97246 66479
+91 74053 44821
Email:
deep@karmaasolar.com
dipen@karmaasolar.com
admin@karmaasolar.com
Website:
karmaasolar.com
We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.
Last Updated: September 1, 2026